It Is Important to Record the Facts of an Interaction

Multiple Choice

It is important to record the facts of an interaction with a customer in CRM software but not your conclusions,because:

A) it is never appropriate to make conclusions from data without consulting the research department
B) recording conclusions is a breach of ethics
C) coworkers could use this information to sabotage your sales
D) this information could become available to the customer in the future
E) the competition has access to the same databases you do