The Process of Differentiation Does Which of the Following

Multiple Choice

The process of differentiation does which of the following?

A) creates barriers that make it difficult for a competitor to get customers to switch based on price alone
B) lists the benefits and features that you offer to the customer in a concise statement
C) tells customers how you relate to the rest of the market and what is unique about you
D) designs a strategy for understanding the product and knowing which product or configuration to sell to each customer
E) asks customers to commit to your product within the first few minutes of the sales presentation