Multiple Choice
Sean relocated to take a new job. He immediately got sick and went to a doctor close to where he lived. During his exam, the doctor was impatient and demonstrated a poor bedside manner. Sean wished that he could have requested a different doctor in that moment, but it was too late. Sean's experience exemplifies which key difference in services?
A) intangibility
B) homogeneity
C) perishability
D) inseparability
E) heterogeneity
Correct Answer:
Verified
Correct Answer:
Verified
Q9: Dopson's Hardware was in bad financial shape.
Q41: Effective service recovery efforts can lead to
Q42: When Jaime arrived at her hotel room
Q50: Sam was called in to meet with
Q56: Which service gap is the Ritz-Carlton Hotel
Q77: Empowerment of employees helps address the delivery
Q99: The Service Gaps Model is designed to
Q116: When travelers are bumped from overbooked flights,
Q134: Because services are _,it is often difficult
Q137: By providing good customer service,firms _ their