DRF Technologies Has Been Strictly Following Its Standardized Protocol Design

Multiple Choice

DRF Technologies has been strictly following its standardized protocol design when updating or innovating products. However, it recently received complaints from a few of its clients who were not satisfied with the design and basic operation of the devices supplied to them. Technicians at DRF identified the problem and then chose to collaborate with individuals outside the firm to gain knowledge about possible solutions to the problem. To find a solution, they integrated the newly obtained knowledge with their local knowledge base. Which of the following steps of the innovator's imperative is demonstrated in this scenario?

A) Uncovering principles
B) Minimizing goals
C) Reaching out
D) Scheduling invention