Chuck Is a Guide for Tours That Take Visitors to Swim

Multiple Choice

Chuck is a guide for tours that take visitors to swim with Manatees in central Florida. He is a very gregarious guy with funny stories and a great way with people, so many online reviewers mention him by name and say little about the organization he works for. The reviewers' inability to see the distinction between Chuck and the tour company is an example of which unique characteristic of services?

A) intangibility
B) impressionability
C) incongruity
D) inseparability
E) inflexibility