Tom, a Sales Executive at an Electronics Store, Is Helping

Multiple Choice

Tom, a sales executive at an electronics store, is helping a Japanese customer who is not fluent in English and wishes to purchase a laptop. While attending to the customer, which of the following strategies should Tom employ?

A) He should speak louder for better clarity.
B) He should give the customer a lengthy explanation on the features and specifications of each laptop.
C) He should be extremely brisk in his approach to the customer.
D) He should continue to sport a smile whenever appropriate.