The Ability of Knowledgeable, Capable, and Enthusiastic Employees to Deliver

Multiple Choice

The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external clients in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business is called ________.

A) downsizing
B) networking
C) customer service
D) outsourcing