Multiple Choice
Service providers invest large amounts of money in training employees because ________.
A) they lose business and revenue if they do not meet the service expectations of customers
B) they are unaffected by the economic recession and massive job losses
C) a larger number of consumers are opting to buy rather than rent homes and cars
D) consumers act on impulse and purchase any product or service that they desire to buy
Correct Answer:
Verified
Correct Answer:
Verified
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Q37: _ refer(s) to the products or services
Q38: The _ includes any element of an
Q40: _ is the term applied to an
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