Claire Is Beginning to Wonder If She Has Made the Right

Multiple Choice

Claire is beginning to wonder if she has made the right decision about purchasing a new HP laptop after she sees a friend with a new Dell. Claire's doubt whether she made the right decision occurs during the ___________ of the buying decision process.

A) cognitive dissonance phase
B) purchase phase
C) evaluation of alternatives phase
D) information search phase
E) postpurchase evaluation phase