Management at Readyfresh Dry Cleaners Is Concerned That It Maintains

Multiple Choice

Management at Readyfresh Dry Cleaners is concerned that it maintains a high level of service for its business accounts. How should the firm monitor the level of service these customers receive?

A) Develop a code of service.
B) Set service objectives.
C) Formally survey customers.
D) Specify service uniformity.
E) Stress truthfulness with employees.