Which of the Following Statements Is True About Customer Services

Multiple Choice

Which of the following statements is true about customer services?

A) Both goods and service marketers offer customer services.
B) Customer services is dependent on the human element.
C) Customer services are intangible products involving a performance, deed, or effort that cannot be physically possessed.
D) Tangible products do not require customer services.
E) Consumers prefer mechanical customer services over human contact.