Zoya Is a Relationship Manager at Orbit Bank in California

Multiple Choice

Zoya is a relationship manager at Orbit Bank in California. She needs to write to a customer to let him know that his application for an increase in credit limit has been approved. In her message, she includes information about the company's history and testimonials from other valued customers. What is the secondary purpose of including this additional information?

A) building a good image of her organization
B) cementing a good relationship with her manager
C) making the customer view the information positively
D) providing good news to the customer
E) having the customer view the information neutrally