Multiple Choice
If Xerox overestimates the time a customer has to wait for a service rep to arrive, then has the rep arrive well before the set time frame, the customer will be suitably impressed. This is a technique that emphasizes the use of:
A) overinflating.
B) undermanaging.
C) managing expectations.
D) overpromising.
Correct Answer:
Verified
Correct Answer:
Verified
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