Simtec Believes in Supplying the Highest Quality in Engineering Equipment

Multiple Choice

Simtec believes in supplying the highest quality in engineering equipment and controls. To make sure that its products fit the needs of its consumers, it goes into the field to examine consumer needs and to see exactly how consumers use equipment to solve problems. With respect to TQM, Simtec is following a practice called going to the:

A) mat.
B) gemba.
C) root of the problem.
D) experts.