Managers May Choose Different Structural Approaches for Resolving Conflicts Between

Multiple Choice

Managers may choose different structural approaches for resolving conflicts between individuals or groups. Which of the following is NOT one of these structural approaches?

A) Altering the physical environment by rearranging facilities, workspace and workflows to reduce opportunities for conflict.
B) Changing the people by replacing or transferring one or more of the conflicting parties.
C) Using liaison personnel, special task forces, cross-functional teams or a matrix organisation to change interaction patterns and assist in conflict management.
D) Making more resources available to everyone.
E) Appealing to superordinate goals that focus attention of the conflicting parties on one mutually desirable end state.