Suppose That, in Reviewing a Quarterly Report of a Department's

Multiple Choice

Suppose that, in reviewing a quarterly report of a department's achievements, the manager compared desired performance with actual performance. If the manager found that actual performance was GREATER than the standard, the manager should:

A) take corrective action to bring performance results in line with the standard.
B) take action to understand why actual results exceeded the standard.
C) keep the information to himself/herself.
D) take no corrective action.
E) defer action until the next quarter's reports are in and a trend is established.