Suppose a Work Process Is Changed with the Intent of Increasing

Multiple Choice

Suppose a work process is changed with the intent of increasing output by 5 per cent. After the first month of operation with the new work process, an output increase of 7 per cent is reported. This is an example of a(n) :

A) planning strength.
B) work process strength.
C) ethical situation.
D) performance deficiency.
E) performance opportunity.