To Receive ISO 9000 Certification, Companies Must __________ and __________

Multiple Choice

To receive ISO 9000 certification, companies must __________ and __________.

A) apply for membership in the International Society for Operations (ISO) ; receive approval from the ISO membership committee
B) undergo extensive managerial training; be approved by the Management Development Institute
C) receive governmental approval to apply for the certification exam; have at least 90% of the employees pass the certification exam
D) increase sales for three years in a row; decrease customer complaints in each year
E) refine and upgrade quality in all operations; undergo a rigorous assessment by outside auditors