Which of the Following Characteristics Does NOT Accurately Describe the Process

Multiple Choice

Which of the following characteristics does NOT accurately describe the process of total quality management?

A) Applying quality principles to all aspects of operations
B) Committing the organisation to the use of self-managing work teams
C) Committing the organisation to continuous quality improvement
D) Making quality principles a part of the organisation's strategic objectives
E) Striving to meet customers' needs by doing things right the first time