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    Exam 14: Customer Satisfaction, loyalty, and Empowerment
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    Failing to Meet the Performance Standards Established for an Offering
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Failing to Meet the Performance Standards Established for an Offering

Question 111

Question 111

Multiple Choice

Failing to meet the performance standards established for an offering indicates a(n) _____ gap.


A) standards
B) knowledge
C) delivery
D) communication
E) satisfaction

Correct Answer:

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