One Step That Is Not Part of Service Blueprinting Is

Multiple Choice

One step that is not part of service blueprinting is:

A) Eliminate boundaries for the service and decide on the level of interaction needed.
B) Identify and determine the sequence of customer and service actions and interactions.
C) Develop time estimates for each phase of the process.
D) Understand the time variability involved.
E) Identify potential failure points and develop a plan to minimize them.