Fictional Corp Has Been Using Their Current Cloud Service Provider

Multiple Choice

Fictional Corp has been using their current cloud service provider for the past year. They have been mostly happy with the service provided up until about a month ago when various virtual machines started becoming unavailable for hours at a time. The CSP has a guarantee of a 99.999 percent uptime, which means they should only have about 5.26 minutes of downtime per year. Which of the following defines the guarantee the CSP is not meeting?

A) BIA
B) SDP
C) DRP
D) SLA