Cato Has Received an Email Stating That the Change That

Multiple Choice

Cato has received an email stating that the change that he requested has been completed and the tracking ticket associated with the change has been closed. Cato pulls up the cloud application to see the new features that he had requested but is disappointed to see that they aren't quite what had been described in the change request. Which of the following steps, or phases, of the change management process were omitted?

A) Change review
B) Change assessment
C) Change implementation
D) Change documentation