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    Strategic Management Competitiveness and Globalisation
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    Exam 4: Business-Level Strategy
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    The Richness Dimension of Relationships with Customers Is Concerned with the Depth
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The Richness Dimension of Relationships with Customers Is Concerned with the Depth

Question 21

Question 21

True/False

The richness dimension of relationships with customers is concerned with the depth and detail of the one-way flow of information between the firm and the customer.

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