Multiple Choice
Which of the following determinants of service quality involves politeness, respect, consideration, and friendliness of contact personnel?
A) reliability
B) responsiveness
C) competence
D) credibility
E) courtesy
Correct Answer:
Verified
Correct Answer:
Verified
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Q58: Explain the reactive customer-driven quality (RCDQ) model.
Q59: Which of the following determinants of service
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