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    Managing Quality
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    Exam 5: The Voice of the Customer
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    Explain the Ten Determinants of Service Quality Contributed by Parasuraman
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Explain the Ten Determinants of Service Quality Contributed by Parasuraman

Question 88

Question 88

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Explain the ten determinants of service quality contributed by Parasuraman, Zeithamel, and Berry.

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In addition to the gaps model, Parasuram...

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