Zinhle Knows That the Lobby of Her Office Is Extremely

Multiple Choice

Zinhle knows that the lobby of her office is extremely crowded between 11:45 and 13:15 when people are going to lunch or picking up lunch orders.Although Zinhle hates crowds, simply knowing when the lobby is crowded increases her sense of ____ control.

A) affective
B) cognitive
C) behavioural
D) interpersonal