Meera's Company Cannot Afford to Give Their Customer Service Representatives

Multiple Choice

Meera's company cannot afford to give their customer service representatives (CSR) , who answer in-coming calls from customers who want to place orders or who have complaints, cost-of-living raises.They decide, instead, to give one-time bonuses based on CSR productivity.That is, more productive CSRs will get larger bonuses.This ensures ____.

A) underbenefiting
B) over-benefiting
C) equity
D) equality