When Using the Balanced Scorecard to Monitor Performance, the Customer

Multiple Choice

When using the balanced scorecard to monitor performance, the customer perspective answers which of the following questions?

A) Are we developing employees and providing technologies that facilitate change and improvement?
B) Are we creating products and hiring employees with skills to create product and deliver them in a timely manner?
C) Are we meeting our customers' expectations?
D) Are we growing in a manner to be competitive in the industry?