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Customers Typically Have Expectations for How Quickly They Should Receive

Question 127

Essay

Customers typically have expectations for how quickly they should receive a product they have ordered.All other things held equal, they would prefer as short a wait as possible.However, different businesses perform different tasks between an order's placement and its shipment.
Required:
Discuss three measures that can help managers monitor their delivery processes.Include how each measure is different between two types of businesses.

Correct Answer:

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Delivery cycle time is the time between ...

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