Match the Stage of Conversation with the Correct Statement or Definition

Multiple Choice

Match the stage of conversation with the correct statement or definition.

-business

A) "Hi." "How are you?" "Hello, this is Maria."
B) "Haven't we met before?"
C) Emphasizes that most conversations are directed at achieving some goal.
D) This is immediately done in face-to-face conversations and in your response to a previous e-mail.
E) It often reveals how satisfied the persons were with the conversation.