Multiple Choice
According to Kaplan and Norton, a balanced scorecard includes all of the following key performance measurement areas except the _____.
A) customer satisfaction perspective
B) operational excellence perspective
C) innovation perspective
D) human resource perspective
E) financial perspective
Correct Answer:
Verified
Correct Answer:
Verified
Q17: _ involves a comparison of one firm's
Q18: The _ measure expresses a maximum number
Q19: The problem with measuring behavior is that
Q20: Performance measurement systems receiving their input from
Q21: Measuring and evaluating performance historically has had
Q23: _ is the process of determining what
Q24: A _ is the increase or decrease
Q25: Salaries traditionally take the largest share of
Q26: The most common price performance measures include
Q27: It is uncommon to have additional measures