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    Business Essentials Study Set 2
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    Exam 7: Operations Management and Quality
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    Intangibles Are Not Used in Judging Service Quality; Instead,a Consumer's
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Intangibles Are Not Used in Judging Service Quality; Instead,a Consumer's

Question 57

Question 57

True/False

Intangibles are not used in judging service quality; instead,a consumer's focus is on tangibles.

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