In This Question You Need to Match the Competitive Factor

Multiple Choice

In this question you need to match the competitive factor that customers value with the performance objective that the operation needs to excel at. If the customers value the ability to
Change the timing or quantity of products and services then the operation will need to excel at:

A) Flexibility (mix)
B) Cost
C) Speed
D) Quality
E) Flexibility (volume and/or delivery)
F) Dependability
G) Flexibility (products/service)