Multiple Choice
At the end of a service, staff may formally or informally check that the service has been satisfactory and try to solicit problems as well as compliments. This is an example of:
A) Feedback sheets
B) Focus groups
C) Questionnaires
D) Point of departure interviews
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q22: The stage where early failures occur caused
Q23: The ability of a system, product or
Q24: In some service organisations it is believed
Q25: Acts that are clearly contrary to defined
Q26: Having backup systems or components in case
Q28: If a customer overloads their washing machine
Q29: Match the failure with its closest category:
Q30: The case of a theatre having very
Q31: The more interdependent components a system has
Q32: There are a number of forms of