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    Essentials of Marketing
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    Exam 12: Services and Nonprofit Organization Marketing
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    Which Component of a Service Is the Ability to Perform
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Which Component of a Service Is the Ability to Perform

Question 39

Question 39

Multiple Choice

Which component of a service is the ability to perform the service dependably,accurately,and consistently?


A) Responsiveness
B) Reliability
C) Assurance
D) Empathy
E) Tangibles

Correct Answer:

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