Unhappy Employees Working in Knowledge and Service Organisations Can Potentially

Multiple Choice

Unhappy employees working in knowledge and service organisations can potentially be costly to an organisation because:

A) they may leave the organisation, leading to expensive and time-consuming recruitment processes to replace them.
B) they may not promote the organisation as a good place to work to other potential employees who may have valuable skills that the organisation requires.
C) this can result in the loss of word-of-mouth recommendations for the organisation, which can be vital for successful recruitment in tight labour markets.
D) once they have left, they may entice other skilled employees to leave the organisation and follow them.
E) All of these responses are correct.