Which of the Following Statements About the Consumer Decision-Making Process

Multiple Choice

Which of the following statements about the consumer decision-making process is true?

A) Consumers progress through the five stages of this process for all limited problem-solving decisions.
B) Although all of the steps in the process are used in all decision processes, the order tends to depend on the customer's level of involvement.
C) The key element of the process that exists in all consumer decision-making processes is the purchase of the product.
D) Once the purchase of a product has been made, the consumer decision-making process is complete.
E) Consumers making limited problem-solving decisions may not go through all five steps of the process.