Tabitha Called in a Food Order to Feed Her Office

Multiple Choice

Tabitha called in a food order to feed her office team. When she arrived to pick up, it was not what she ordered. The store associate quickly made it right, and offered an extra dozen bagels to make up for the mistake. There was no need to check with the supervisor, as the employee was ________ to make decisions that translate into good customer service.

A) structured
B) empowered
C) asked by the customer
D) deputized