Multiple Choice
Which of the following statements best describes how firms must treat their frontline workers in order to remain competitive? Frontline workers must be ________.
A) empowered with the authority to respond quickly to the unmet needs of customers
B) closely supervised to reduce the risk of product liability and discrimination lawsuits
C) eliminated and replaced with automated equipment whenever possible
D) relieved of any burden to make a customer decision
Correct Answer:
Verified
Correct Answer:
Verified
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