Maintaining a Competitive Advantage Is Very Important to the Success

Multiple Choice

Maintaining a competitive advantage is very important to the success of today's businesses. All of the following strategies will help a firm remain competitive, except:

A) ignoring competitor movements, including new products and services offered by the competition.
B) restructuring internal processes, including the elimination of some jobs.
C) spending funds on customer service training for front-line employees.
D) adhering to a vision of employee empowerment and striving to exceed customer expectations.