Which of the Following Statements About Operations Management in the Service

Multiple Choice

Which of the following statements about operations management in the service sector is most accurate?

A) Operations management in the service sector is all about providing the service at the lowest cost.
B) Operations management in the service sector should focus on providing customers with a good experience.
C) Operations management in the service sector has less flexibility than operations management in the manufacturing sector, because services are not technology driven.
D) Operations management in the service sector has done a good job of increasing output, but a poor job of improving quality.