Last Week John Got a Call from His Contact Eric

Multiple Choice

Last week John got a call from his contact Eric at Alpine Telecomm in Switzerland, one of his company's largest international customers. As Eric put it, "This is a heads-up! Top management is asking operations to review our vendors for ISO 14000 compliance." John's company should prepare to demonstrate:

A) an acceptable level of quality standards of the products and services it provides.
B) a level of quality in its products and services that exceeds its competitors.
C) a world-class management system in information technology and lean manufacturing.
D) best practices for managing its impact on the environment.