COGNITIVE ASSESSMENT Restaurants and Hotels Routinely Use Computers for a Variety

Multiple Choice

COGNITIVE ASSESSMENT Restaurants and hotels routinely use computers for a variety of tasks. What is a major justification for these industries to use computers?

A) It is easier for employees to perform their tasks.
B) Their use often results in greater guest satisfaction, leading to increased sales.
C) They provide an easy way for customers to document their likes and dislikes based upon their experiences.
D) The use of computers allows restaurants and hotels to gather customer information that then can be used for further marketing and sales to the customer.