Matching
Understanding or concern for someone's feelings or position
Premises:
The ability of an organization to consistently give customers what they want and need
A commitment to providing high-quality customer service to all customers
The trait that allows people to change their way of thinking, change the way they do their work, and embrace and learn new ways of completing tasks and conducting business
Non-employees or organizations that buy or use the products and services provided by the company
Messages you convey with words
Someone who buys or uses the products or services of a company or organization
Understanding or concern for someone's feelings or position
Messages you convey without words
Abilities that allow one to interact with others effectively
Departments or employees within an organization who use the products or services provided by others within the organization
Responses:
customer focus
internal customers
human relations skills
adaptability
external customers
empathy
customer service
customer
verbal communication
nonverbal communication
Correct Answer:
Premises:
Responses:
Understanding or concern for someone's feelings or position
empathy
A commitment to providing high-quality customer service to all customers
customer focus
Departments or employees within an organization who use the products or services provided by others within the organization
internal customers
Abilities that allow one to interact with others effectively
human relations skills
Someone who buys or uses the products or services of a company or organization
customer
The ability of an organization to consistently give customers what they want and need
customer service
Non-employees or organizations that buy or use the products and services provided by the company
external customers
Messages you convey without words
nonverbal communication
The trait that allows people to change their way of thinking, change the way they do their work, and embrace and learn new ways of completing tasks and conducting business
adaptability
Messages you convey with words
verbal communication
Premises:
Understanding or concern for someone's feelings or position
A commitment to providing high-quality customer service to all customers
Departments or employees within an organization who use the products or services provided by others within the organization
Abilities that allow one to interact with others effectively
Someone who buys or uses the products or services of a company or organization
The ability of an organization to consistently give customers what they want and need
Non-employees or organizations that buy or use the products and services provided by the company
Messages you convey without words
The trait that allows people to change their way of thinking, change the way they do their work, and embrace and learn new ways of completing tasks and conducting business
Messages you convey with words
Responses:
empathy
customer focus
internal customers
human relations skills
customer
customer service
external customers
nonverbal communication
adaptability
verbal communication
Related Questions
Q1: You can demonstrate your commitment to serving
Q2: All customer concerns should be given serious
Q4: Good listening skills include<br>A) listening for facts.<br>B)
Q5: Mentally registering the key words the speaker
Q6: It is never a good idea to
Q7: Effective telephone customer service skills include<br>A) answering
Q8: A grocery store employee purchasing groceries on
Q9: Which is an example of an empathy
Q10: Which is an example of an internal
Q11: When dealing with conflict, you should<br>A) listen