Leena Is a Salesperson for a Catering Company

Multiple Choice

Leena is a salesperson for a catering company. When she works with a customer, she uses her understanding of the customer's needs and expectations to make meetings with the customer meaningful. Such value-added interactions help her build a good relationship with the customer. Which of the four sequential components of effective salesperson follow-up is Leena focusing on in the given scenario?

A) Relate
B) Interact
C) Connect
D) Ingratiate
E) Network