Ella's Company Cannot Afford to Give Its Customer Service Representatives

Multiple Choice

Ella's company cannot afford to give its customer service representatives (CSRs) cost-of-living raises. The company decides, instead, to give them one-time bonuses based on CSR productivity. That is, more productive CSRs will get larger bonuses. This ensures ____.

A) underbenefiting
B) over-benefiting
C) equity
D) equality