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Josh Considers Complaining to a Hotel Manager About Poor Service

Question 55

Multiple Choice

Josh considers complaining to a hotel manager about poor service he has received,but he decides not to because he thinks nothing good will come of it.According to Rotter,the component of behavior prediction that Josh's decision most clearly illustrates is


A) behavior potential.
B) expectancy.
C) psychological situation.
D) reinforcement value.

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