While Conducting Business with a Customer from Italy, Zoe Was

Multiple Choice

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should

A) repeat what she has said in a louder voice.
B) graciously accept the blame for not making her meaning clear.
C) end the conversation until an interpreter can be found.
D) require the Italian businessperson to restate the message in simple words.