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  3. Study Set
    Essentials of Business Communication Study Set 1
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    Exam 2: Planning Business Messages
  5. Question
    Courteous Business Messages
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Courteous Business Messages

Question 3

Question 3

Multiple Choice

Courteous business messages


A) avoid using words that sound demanding or preachy.
B) often turn demands into rhetorical questions.
C) avoid hostility or anger.
D) All answer choices are correct.

Correct Answer:

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